Delivery Success Manager

Sydney, NSW Melbourne, VIC
Permanent
Full-time

22 days ago

Get to know OktaOkta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.Join our team! We're building a world where Identity belongs to you.The Customer First TeamWe are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers.What you'll be doing

Build relationships with Partner leadership and delivery teams to drive alignment on best practices, project deliverables and outcomes, and partner enablement plans.
Review Partner delivery capabilities to ensure teams can deliver as designed and provide recommendations to improve capabilities or drive co-delivery with Okta Professional Services, if needed.
Develop a deep understanding of a Partner's delivery team capabilities and goals to grow the practice.
Develop a trusted advisor relationship with Partner delivery teams to drive partner enablement and certifications
Drive Service Delivery Specializations and partner adoption within assigned region
Support the onboarding and offboarding of delivery partners.
Serve as the voice of the partner and collect feedback to drive continuous improvement on how our teams work together
Provide technical guidance and ensure Partner deployments meet Okta and industry best practices and compliance standards.
Work closely with internal Okta teams (professional services, product marketing, support, engineering, alliances, and sales) to achieve business outcomes with delivery partners and customers.
Develop joint customer success stories with strategic partners and/or Okta Professional Services.
Develop quarterly reports which will be used for QBRs
Work with the alliance team to properly position delivery assurance and other methods to assist partner-led implementations.
Preventing red accounts for customer implementations led by partner
Partner with internal Okta stakeholders, regional and global Partner Success teams for alignment with Okta's Partner business strategy
Partner with professional services Sales team to position and craft solutions to meet our customer needs and accelerate their time-to-value

What you'll bring to the role

5+ years in professional services, partner delivery, or consulting, with experience deploying identity solutions (Okta preferred).
Knowledge of identity security, authentication protocols, directory services, and security/compliance best practices.
Strong understanding of Partner/Channel business practices
Experience in creating and validating technical specifications while ensuring security standards and compliance are met.
Experience in leading design review workshops to validate and steer solutions.
Expertise in identity security (e.g., Active Directory, LDAP, SAML, SSO) and API security (REST, OAuth, JSON).

And extra credit if you have experience in any of the following!

Familiar with several programming languages (e.g., .NET, JavaScript, Python, Java).
Familiar with open-source tools and development practices.
Familiar with load balancers, reverse proxies, and Web Access Management tech (e.g., F5, Oracle, NGINX).

#LI-MT1
#LI-HybridWhat you can look forward to as a Full-Time Okta employee!

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Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta .Some roles may require travel to one of our office locations for in-person onboarding.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this to request an accommodation.Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at .U.S. Equal Opportunity Employment InformationIndividuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. When submitting your application above, you are being given the opportunity to provide information about your race/ethnicity, gender, and veteran status.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Pay TransparencyOkta complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, .Voluntary Self-Identification of Disability
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PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.The foundation for secure connections between people and technologyOkta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

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