Key Responsibilities· Technical Documentation Development:· Identify and document IT systems, services, and business processes· Create SOPs, user manuals, process flows, and other materials· Translate complex technical concepts into user-friendly documentation· Ensure documentation aligns with regulatory, policy, and industry standards· Process Mapping and Improvement:· Collaborate with IT and business teams to document workflows· Create BPMN diagrams, process maps, and data flow diagrams· Analyse current processes to identify bottlenecks and suggest improvements· Lead workshops to align business needs with documentation strategy· Collaboration and Communication:· Engage with teams across IT, Cyber Security, Architecture, and Governance· Communicate process changes and documentation updates effectively· Align documentation with broader IT strategies and ensure accessibility· Promote best practices in documentation and process standardisationKey Deliverables· Support ICT Change Management uplift to ITIL v4· Deliver GRC documentation for Application Services· Drive improvements for ServiceNow software request processes· Manage CAB/TCAB meeting minutes, actions, and administration· Maintain SharePoint content for Application Services and ICT Change|||CandidateProfile|||· Proven experience in business analysis within ICT environments· Strong skills in documentation development and technical writing· Experience with BPMN, process mapping, and improvement initiative· Familiarity with ITIL, Lean, or Six Sigma frameworks |||CandidateProfile-end|||
