Medical Receptionist
Liverpool Day Surgery
- Chipping Norton, NSW
- Permanent
- Full-time
- Attend to patients in person or over the phone regarding appointments, enquiries, and general information
- Explain procedures, policies, and services offered by Liverpool Day Surgery to patients
- Collect patient information and update patient records accurately and in a timely manner
- Schedule appointments and maintain appointment records for patients and physicians
- Answer and direct phone calls, take messages, and route calls to appropriate staff members
- Receive and sort mail, deliveries, and various correspondence
- Collaborate with other team members to ensure the smooth and efficient operation of the facility
- Proven experience as a medical receptionist or in a similar role
- Excellent knowledge of healthcare terminologies, procedures, and protocols
- Proficient in using various computer software and office equipment
- Prior experience with HCN Bluechip software is desirable
- Exceptional organisational skills
- Excellent verbal and written communication skills
- Ability to multitask and prioritise effectively
- Ability to maintain patient confidentiality and demonstrate professionalism at all times
- High school diploma or equivalent is required; certificate in healthcare administration or related field is a plus