Assistant Night Manager Full Time InterContinental Sydney

Australia
Permanent
Part-time

23 days ago

Job Category: Hotel-Front OfficeJob Description:About UsWelcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city's prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits!Your day to day- Inspire IncredibleWe are seeking an experienced and dedicated Assistant Night Manager to join our overnight operations team. You will ensure smooth and efficient hotel operations during the overnight shift, delivering a seamless guest experience and ensuring the safety and security of our guests and team.

Oversee the nightly operations of the hotel, collaborating with the overnight departments to ensure excellence in overnight service aligned to InterContinental Sydney service standards
Manage guest relations, own and resolve any complaints or issues that arise
Anticipate guest needs, resolve escalated issues promptly, and ensure service excellence.
Conduct night audits, ensuring financial transactions and reports are accurate
Ensure the safety and security of all hotel guests and staff by conducting regular property checks
Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
Manage emergency situations, including medical issues, fire alarms, or security concern

About You

Extensive experience in hotel front office operations, ideally in a leadership role.
Strong skills in team development, coaching, and conflict resolution.
Familiarity with Hotel Property Management Systems
High attention to detail and strong operational oversight.
A proactive approach to mentoring and supporting team performance
Your personal presentation and ability to take ownership and resolve any issue or requests will be the key to creating a seamless, luxury experience for our guests.
Full Australian Working rights with no restrictions - there is no sponsorship for this role

What we offerFree meal on shiftDesigner uniform, laundered for you dailyDiscounted staff parking on siteBirthday and Well Being LeaveSome of the best employee discounts across our IHG Hotels for accommodation, food and beverageAn immense employee discounts platform for all your favourite brands and retailersWe are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.Visit http://careers.ihg.com/ to find out more about us.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.Start your journey with us today and let's #GoFurtherTogether.

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