Guest Service Agent
- Australia
- Permanent
- Full-time
Lindenderry Red Hill | Be Part of Something SpecialBe part of a fun, supportive and passionate teamCompetitive salary, great work conditions and staff discountsFull-time or part-time role availableWe’re on the lookout for a friendly, experienced and well-presented Guest Service Agent to join our Front Office team at Lindenderry Red Hill by Lancemore. Set in the heart of the Mornington Peninsula wine country, this is a rare opportunity to work at one of Victoria’s most stunning regional properties.Whether you’re helping guests with their luggage, checking them in with warmth and ease, or serving poolside drinks on a summer afternoon, you’ll be creating memorable experiences every day. You'll thrive in our team if you're proactive, take pride in your presentation and love connecting with people.About the RoleGreet guests with warmth and professionalism, using their names wherever possibleHandle guest check-ins and check-outs efficiently and accuratelyAssist with reservations and provide information on packages, availability, and local attractionsAnswer calls and emails in a friendly, helpful and timely mannerMaintain a clean and welcoming front desk areaAssist with poolside service, including tidying lounges and serving drinks as neededHandle guest payments and cash floats with accuracyCommunicate guest requests and issues to relevant departments promptlySupport a seamless handover across shifts to ensure continuity of serviceLive the Lindenderry culture by consistently going the extra mile for our guestsAbout YouPassionate about hospitality and exceptional guest serviceProfessional, reliable and a great communicatorFront Office or reservations experience in hotels is an advantageComfortable working a rotating roster including mornings, evenings, weekends and public holidaysEnergetic and flexible, with a positive, can-do attitudeWhy Join Us?Lancemore is a proudly Australian, family-owned hotel group with a growing portfolio of boutique properties across the country. At Lindenderry, you’ll be part of a team that values authenticity, connection and excellence — and you’ll have plenty of fun along the way.We offer:Ongoing training and career development opportunitiesGenerous staff discounts across our hotels, restaurants and spasCompany-wide incentives and recognition programsA workplace culture that feels like homeIf you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...Our ValuesFun | Authentic Hospitality | Caring | Ownership Mindset | Performance | GrowthFollow us on