Field Technical Specialist - Victoria

• Liaise with Education to ensure personal levels of technical competence are at the highest Neuromodulation standard.
• Initiate a method of ongoing communication to all Territory Managers and other employees ensuring expertise is shared by all.
• Shared account management and ownership, in consultation with the Territory Manager.
• Liaising with Territory Management re Neuromodulation promotion, product, therapies, service and support.
• Provide feedback re competition activity, and customer comments/feedback.
• Provide procedure support through patient education, post-operative patient support and ongoing programming.
• Maintain technical competency through training and education including knowledge of therapies and procedures.
• Maintain up to date product knowledge and actively participate in education programs.
• Complete monthly reports as required.
• Document all implant/programming attendance.
• Assist with product marketing and launches.
• Provide market feedback on product and competitor activity.
• Attend to/comply with customer service and other administrative requirements within the required timeframe.
• Ensure maintenance of company property/assets.
• Have a sound understanding of, and comply with, the industry (MTAA), Code of Conduct and Company Compliance requirements.
• Handle and document customer complaints according to Field Event Reporting Standard Operating Procedure.
• Knowledge of and commitment to the requirements of the Quality Management System.
• Knowledge of and commitment to Work, Health & Safety responsibilities.
• Action any other customer complaints.
• Perform other related functions and responsibilities as directed by Manager.

• Tertiary qualifications in a related field is desirable but not essential.

• Experience in the clinical support of medical devices is highly regarded but not essential.
• An ability to demonstrate a high degree of technical capability
• Maintains focus and control in stressful circumstances.
• Is able to develop and maintain a network of contacts; acts in a way that indicates understanding and accurate interpretation of others concerns and feelings.
• Demonstrates belief in own abilities, and the willingness to exercise one’s own judgment, especially under challenging circumstances.

• Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms.
• Meet the requirements of ISO by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met.
• Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment.

Abbott