Service Desk Agent

Docklands, VIC
$50,000-68,000 per year
Permanent
Full-time

2 months ago
Apply easily

The client
Our client is a leading provider of IT services to Australian government agencies. They support large-scale infrastructure and applications that keep critical systems running across the country. Due to continued growth, they’re looking to expand their frontline support team in Melbourne.What’s in it for you

$60,000 + super
Long-term contract through to September 2026
Start dates as soon as Clearances are approved
Structured rotating roster (7am to 7pm coverage)
On-site role in Melbourne CBD
Join a high-performing team

What you’ll do
You’ll provide frontline technical support as part of a centralised helpdesk team. This includes:

Handling escalated technical issues via phone and email
Troubleshooting customised applications in a fast-paced environment
Logging and tracking incidents using internal systems
Escalating more complex issues as needed
Helping improve support processes and reduce incoming call volume
Building product knowledge to support internal training and documentation

RequirementsTo be eligible, you must:

Be an Australian Citizen ideally with a current Baseline Security Clearance
Be confident working across desktop apps, and Systems
Have strong problem-solving skills and excellent communication
Be comfortable working a rotating 7am–7pm roster

BenefitsBenefits:We recognize that diverse perspectives fuel innovation. Studies show that women and people of color are less likely to apply for positions unless they meet every qualification. At our company, we value diversity and inclusivity, and we encourage you to apply even if you don't meet every requirement. You might be the ideal candidate for this or other opportunities.To discover more roles, please visit .

Grow Talent Solutions