Service Desk Agent

Melbourne, VIC
$74,880-79,040 per year
Permanent
Full-time

18 days ago

6-month Service Desk Agent opportunity to work for a large company who is a global leader in consulting and tech | Office in Richmond | ASAP start | $37.50 per hour

Previous phone based Customer Service and administration experience essential
Represent a global leader providing excellent service to members of the community
ASAP start | Office in Richmond | 6-month temporary opportunity |Full time hours | $37.50 per hour

Join a global leader in technology and consulting, where innovation meets impact. Their Richmond-based team is expanding, and they are looking for passionate people to join their team. Be part of a diverse and inclusive environment that values creativity, continuous learning, and delivering exceptional outcomes for some of the world's most respected brands.
If you've got strong communication skills, thrive in a fast-paced environment, and have a passion for helping people (especially in the retail space), this is your opportunity!You will be responsible for:

Respond to and manage technical support tickets (via calls, logs, and automated systems)
Diagnose and troubleshoot issues, escalating when necessary
Maintain service level agreements (SLAs)
Follow change management processes
Keep operational documentation up to date
Work closely with the Team Lead and Service Delivery Manager

To be successful you will have:

Excellent communication skills - clear, friendly, and professional
Some technical knowledge (L1 skills) - but attitude and communication are key!
Experience in customer support (retail experience is a bonus!)
A proactive, team-oriented mindset

Benefits

Work onsite in a dynamic Richmond office
Be part of a professional and supportive team (hiring manager Lex Coleman is a standout!)
Great opportunity to grow within a global company
Possibility of contract extension for top performers

Please note you will need to obtain a police check before commencing this role.
If you are interested in this role, please APPLY today
If this position is not correct for you but you have experience working in Local Government please still do get in touch, we have numerous positions within council.
At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.

Charterhouse

Apply Now