Field Engineer

• Work together with the Engineering team to deliver successful events by updating hardware and software as needed.
• Create connections with the venue/event management and employees, both long-term and short-term.
• Drive escalations, significant occasions, and high-importance projects
• Successfully collaborate with interstate teams and boost service delivery efficiency overall.
• Installing and maintaining the network's telecommunications, software, and hardware infrastructure.
• In venues and ticket offices, install, support, and maintain access control and entrance hardware and related software.
• Liaise with client managers to ensure all staff and equipment requirements for clients are met without exceeding agreement terms.
• Recording comprehensive bug and other issue reports for the Field Engineering department
• Keep an up-to-date asset register of all the facility's and your own equipment.
• Update IT documentation related to event services (cheat sheets and guidelines) that will be given out to staff and clients as needed.
• Assist with QA when it comes to new event services systems.
• Provide as needed on-the-job training for temporary employees, volunteers, and subcontractors.
• For all supported events, contribute to planning the logistics of the equipment and the couriers economically.
• Work with temporary employees on-site at events and serve as a point of contact for any ticketing problems.
• Control the day's final box office reconciliation as necessary.
• Handle whole setup, bumping in and out of events as needed for both access control and ticket sales.
• Maintain the knowledge base's current state and oversee continuous training.
• As part of a rotating roster alongside the other members of the Event Services team, provide after-hours on call support.
• To ensure that the access control and box office systems work, provide IT support.
• All company levels should receive technological help, both internally and externally.
• Offer venue assistance, including weekend support, for both permanent and movable sites and events.
• SME for overseeing IT requirements at client sites.
• To ensure successful event delivery, understand the needs for each event and successfully organise and coordinate events with client services managers.

• Highly developed written and verbal communication skills
• Proven ability to multi-task and prioritise workload.
• Proven track record in building and managing relationships with key clients and internal stakeholders.
• Passion for delivering events and strong awareness of the live entertainment and/or ticketing industry.
• Relevant tertiary qualifications in an IT field or IT work experience
• Good working knowledge of networking principles and techniques
• Practical experience in the repair and maintenance of hardware and software
• Current drivers' licence is essential
• Availability to work on weekends and on a rotating roster with the team

• A positive attitude, with drive for achievement and continuous improvement;
• Demonstrates strong service ownership and a proactive attitude;
• Self-motivated, enthusiastic, confident and personable;
• Excellent customer/stakeholder relationship skills;
• Customer focused, and able to deal effectively with challenging customers;
• Flexibility to deal with shifting priorities, high pressure demands and tight timelines;
• Ability to learn, understand and apply new technologies in a timely manner;
• Adaptable to shifting priorities, high pressure demands and tight timelines.

Ticketmaster