IS & T Application Specialist | Mon - Fri | Balcatta Support Centre

Western Australia
Permanent
Full-time

17 days ago

Company DescriptionDo you thrive on shaping and influencing the digital culture of a global organisation? Are you passionate about delivering impactful technology solutions that power day-to-day operations? If so your next career move starts here.Job DescriptionSodexo is seeking an experienced IS&T Application Specialist to join our high-performing team in Balcatta. In this permanent full-time role, you'll be a key player in delivering, optimizing, and supporting the Microsoft Dynamics 365 ecosystem that drives our Integrated Facilities Management System (IFMS).Reporting to the Head of IFMS IT Systems, you'll take ownership of technical support, solution development, and strategic enhancements - ensuring our platform is resilient, scalable, and tailored to evolving business needs.You'll work alongside a team of certified experts and collaborate with leading Microsoft Gold Partners to shape architecture and deliver solutions that truly make a difference.Development and Customization:

Develop and customize D365 F&O using best practices in extension mode.
Create custom integration solutions with third-party vendors.
Implement performance optimization strategies for critical modules.

 Technical Leadership:

Conduct architectural reviews of proposed changes to ensure alignment with security and compliance standards.
Maintain comprehensive documentation, including solution architecture and configuration build guides.
Mentor junior developers and provide guidance on technical best practices.

 Support and Troubleshooting:

Provide Level 3 technical support for D365 F&O.
Troubleshoot complex application and integration issues, delivering timely resolutions.
Minimize unplanned outages through proactive monitoring and support.

 Testing and Deployment:

Lead systems integration and regression testing for new functionalities.
Collaborate with project managers to ensure smooth coordination of testing with stakeholders.
Manage deployments and monitor system performance post-go-live.

 Collaboration and Stakeholder Management:

Work closely with Microsoft Gold Partners on complex scoping and solution design.

To be successful in this role, you will ideally have recent experience with Microsoft CRM Development within varied project environments. You will have a Graduate Degree or equivalent in computer science or computer applications discipline and experience working on Microsoft D365 or previous Microsoft CRM Online projects.
You have a continuous improvement mindset and can problem solve and trouble-shoot while working with initiative and a commitment to delivering quality outcomes.QualificationsEducation

Graduate Degree or equivalent in computer science or computer applications discipline

Technical

Microsoft Dynamics 365 Customization and Development (.NET, C# & JavaScript)
Knowledge of ADX studio and/or Microsoft Web Portals an advantage
D365 Field Services (Resco platform) and USD - an advantage
Developing and supporting CRM plugins, workflows, processes and creation of custom integration solutions with third-party vendor.

Knowledge, skills and abilities

3 years Microsoft Dynamics 365 Customer Engagement- design, and development experience
Proven experience in developing Dynamics 365 custom workflows, plug-in creation, and creation of custom integration solutions
Experience with Microsoft Portal or ADX Studio
Experience with Informatica Integration Platform an advantage
Documenting Solution Architecture and configuration build guides
Problem solving and debugging skills while working with initiative and commitment in delivering quality outcomes
Strong written, presentation and verbal skills in English.
Operate in team environment with a customer service mindset

Desirable

Microsoft certification in Dynamics 365
Microsoft certification in Azure, or SharePoint Online administration
Microsoft Technical Associate

Additional experience and knowledge requirements include:

Microsoft D365 customer engagement (CE) design and development experience
Experience documenting Solution Architecture
Microsoft D365 Customisation and Development (.NET/JavaScript)
D365 Field Services (Resco platform)
Developing and supporting CRM plugins, workflows and processes

Additional InformationWhy choose Sodexo?
Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication. Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet. At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!How to apply?
If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.What are you waiting for? Submit your application today and become part of the Sodexo family!

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