Customer Service Officer

Port Melbourne, VIC
$68,000-72,000 per year
Permanent
Full-time

21 hours ago

Job Description:About the CompanyOur client is one of the leading suppliers in certain commercial equipment. Sitting on over 40 years of success, they are continuing to see an increase in demand and grow, and so are looking for some customer service experts to support the smooth running of their services.About the RoleWorking in the Technical Services Team you will engage directly with B2B customers, providing assistance for their service and maintenance needs in an efficient and courteous manner. Working within a team of 10, you will have ownership of a client portfolio alongside a Service Delivery Coordinator.This role is working Monday-Friday, 9am-5pm, 100% onsite for 3-6 months and then 3 days in the office and 2 from home per week.DutiesWorking as a 'Service Delivery Operator', some of your duties will include:

Handle a high volume of customer enquiries via phone and email
Work closely with the wider team to schedule service calls for the Service Delivery Coordinators and Technicians
Liaise with Service Technicians to ensure they have the relevant information to efficiently complete jobs
Capture all service call information in the company system - Salesforce
Provide updates to customers on the status of the job and services

Skills & ExperienceTo be a successful candidate you must have:

Previous experience working in high volume customer service (phones and/or email) - essential
Previous experience with Salesforce or a similar CRM - essential
Ability to multi-task and prioritise
Previous experience working in a similar organisation (commercial equipment, manufacturing, operations) - desirable

Culture

Fun, fast paced place to work
Successful business that can offer stability and growth opportunities
Hybrid model offered once trained

Apply TodayPlease send your resume by clicking on the apply button.Learn more about our Melbourne recruitment services:Job Reference No: 06810-0013291300 KBBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

Robert Half

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