Senior EUC Engineer

Southbank, VIC
Permanent
Full-time

2 days ago

Company DescriptionBETTER BEGINS HERECrown Resorts is a great place to visit and an even better place to work - a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more, and supported by your leader to grow and develop.The RoleWe have an exciting opportunity for a Senior End User Computing (EUC) Engineer to join our Group Technology team. Reporting to the Manager - End User Computing, this role is responsible for ensuring the performance, reliability, and continuous improvement of Crown's end user computing infrastructure across Melbourne, Perth, and Sydney.This role plays a key part in supporting and optimising modern workplace technologies, managing incidents and service requests, and leading infrastructure upgrades and lifecycle management. It offers the opportunity to work in a collaborative, fast-paced environment with a strong focus on operational excellence and proactive problem-solving.Key Responsibilities

Monitor infrastructure proactively to ensure optimal system performance and availability.
Troubleshoot and resolve incidents across EUC platforms to maintain business continuity.
Manage infrastructure upgrades, patching, and capacity planning.
Support project delivery and contribute to the design and implementation of new systems.
Maintain documentation and standard operating procedures across all Crown properties.
Provide training and support to IT teams and end users to improve service delivery.
Collaborate with vendors and internal stakeholders to ensure seamless support and delivery.
Mentor team members and contribute to a high-performance, inclusive team culture.

About YouYou are a technically skilled and service-oriented professional with deep expertise in end user computing. You bring a proactive mindset, strong communication skills, and a commitment to delivering reliable, scalable solutions.You will also bring:

Minimum 6 years' experience in ICT, with a focus on EUC or modern workplace engineering.
Strong knowledge of Microsoft Intune, SCCM, Active Directory, Azure, and Microsoft 365.
Experience supporting hybrid environments and managing infrastructure in enterprise settings.
Proven ability to lead projects and work across multiple concurrent initiatives.
Excellent documentation and stakeholder engagement skills.
Tertiary qualifications in Information Technology and relevant certifications (e.g. ITIL, Microsoft Endpoint Administrator).

Additional InformationThis role includes a rotational on-call support roster, which may involve after-hours and weekend availability to respond to critical incidents or service disruptions. Candidates are expected to have the flexibility to provide support outside standard business hours as part of a shared team schedule.What you can expect from usOn top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit .Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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